Terms of service
Louichee Terms of Service
Welcome to Louichee, your destination for elegant African-inspired fashion.
By shopping with us at www.louichee.com, you agree to the following Terms of Service. Please read them carefully before making a purchase.
1. General Information
Louichee is an independent fashion brand offering Adire, Ankara, and ready-to-wear pieces.
All prices on our website are listed in GBP (£) or your local currency and may be updated at any time without notice.
We reserve the right to modify, suspend, or discontinue any product or service at our discretion.
2. Use of Our Website
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You agree not to misuse the site, upload harmful content, or engage in fraudulent transactions.
3. Orders & Payment
All orders are subject to acceptance and availability.
Once your order is placed, you’ll receive an email confirmation.
Payments are processed securely via Shopify Payments, PayPal, or other accepted gateways.
We reserve the right to cancel any order suspected of fraud or payment issues.
4. Shipping & Delivery
Louichee currently ships within the UK, US, and internationally.
Shipping rates and delivery timelines are stated at checkout and on our Shipping Policy page.
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UK Delivery:
Standard (3–5 working days) — £4.99
Next Day (1–2 working days) — £10
Guaranteed Next Working Day — £15
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US Delivery:
Standard (7–15 working days) — £19.99
DHL Express (2–3 working days) — £29.99
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International Delivery:
Rates calculated at checkout. Customers are responsible for any import duties or local taxes.
Orders are processed within 1–2 working days. Louichee is not liable for courier delays, customs inspections, or incorrect addresses provided by customers.
5. Returns & Refunds
Your satisfaction is our priority.
We accept returns on eligible items within 14 days of delivery, provided they are unworn, unwashed, and in their original packaging.
Please note:
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Customers cover return shipping costs unless an incorrect or faulty item was sent.
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Refunds are issued to your original payment method within 7–10 business days after we receive your return.
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Your bank may take up to 14 business days to reflect the refund.
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Custom-made or discounted/sale items are not eligible for full refunds but may be exchanged.
For full details, please refer to our Refund Policy.
6. Product Information
All products are handmade or custom-finished. Small variations in color, print, or stitching are part of the unique beauty of each piece.
We make every effort to display accurate colors, but monitor settings may cause slight differences.
7. Intellectual Property
All content on this website—including images, logos, designs, and text—is the exclusive property of Louichee.
You may not copy, distribute, or reproduce any material without written permission.
8. Privacy & Data Protection
Your privacy is important to us. We only collect information necessary to process your order and improve your shopping experience.
Read our full Privacy Policy for details on how we protect your personal data.
9. Limitation of Liability
Louichee shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the purchase price of the product involved.
10. Changes to Terms
Louichee may update these Terms of Service from time to time.
Any changes will take effect immediately upon posting on this page. Please review them periodically.
11. Contact Us
For questions or support, reach us at:
📧 louichee22@gmail.com